Personal Banker Job Description
What Does a Personal Banker Do?
A personal banker is a financial professional who provides banking services, such as advice and loan services, to clients. Personal bankers are typically responsible for managing client accounts, providing financial advice, and offering loan and other banking services.
Personal Banker Job Description Example
Minneapolis Trust Bank is looking for a Personal Banker to join our dynamic team in Minneapolis. As a Personal Banker, you will be responsible for providing excellent customer service and creating meaningful relationships with customers. You will ensure the efficient operation of our branch and guide customers through their financial decisions.
Duties and Responsibilities:
- Receive and respond to customer inquiries
- Open and maintain personal bank accounts
- Process deposits, withdrawals, transfers, loan payments, check orders, etc.
- Cross-sell banking products and services
- Measure and achieve departmental goals
- Maintain customer records and update customer information
- Approve loan applications and manage loan documents
- Provide excellent customer service
- Ensure compliance with federal regulations
Work Hours and Benefits:
This is a full-time position with flexible hours and competitive salary and benefits.
Qualifications:
- High School Diploma or GED
- At least 2 years of banking experience
- Knowledge of banking regulations and financial services
- Excellent customer service, communication, and problem solving skills
- Ability to work well in a team and independently
- Proficiency in Microsoft Office
Training and Education:
- Successful completion of all required bank and regulatory trainings
- An understanding of financial services
If you have the qualifications, training, and experience necessary to excel as a Personal Banker at Minneapolis Trust Bank, please apply today!
What to Include on a Personal Banker Resume or Job Posting
Common personal banker responsibilities
- Developing and maintaining relationships with clients
- Assisting clients with financial planning and investments
- Explaining banking products and services to clients
- Processing loan applications and other banking transactions
- Analyzing financial data to identify potential opportunities for clients
- Keeping up to date with changes in banking regulations and products
- Providing advice on financial matters
- Identifying and resolving customer service issues
- Developing and implementing marketing strategies
- Ensuring compliance with banking regulations and policies
Qualities & traits
- Excellent customer service skills: Personal bankers must be able to provide excellent customer service and build relationships with clients.
- Analytical skills: Personal bankers must be able to analyze financial data and make informed decisions.
- Communication skills: Personal bankers must be able to communicate complex financial concepts in a clear and concise manner.
- Detail-oriented: Personal bankers must be able to pay close attention to detail when performing financial transactions.
- Knowledge of banking regulations: Personal bankers must be knowledgeable about banking regulations and laws.
- Organizational skills: Personal bankers must be able to stay organized and manage multiple tasks at once.
- Empathy: Personal bankers must be able to empathize with clients and understand their needs.
- Flexibility: Personal bankers must be able to adapt to changing customer needs and market conditions.
What a typical day looks like for a personal banker
A personal banker typically interacts with clients on a day-to-day basis by providing financial advice and products to meet their unique needs. They help clients understand a range of financial services like bank accounts, savings accounts, and investments. They counsel and assist customers on how to better utilize their resources and manage their finances. They also provide customer service in terms of answering questions, processing transactions and resolving customer inquiries. Additionally, personal bankers are often tasked with cross-selling financial products or expanding existing relationships by introducing additional services and products.
Compatible jobs and work history
The role of a personal banker is responsible for providing financial advice and support to clients. While personal banking experience is ideal, many other roles in the financial services industry have the same skill set and expertise that is needed to be successful. These roles can include customer service representatives, accounting clerks, loan officers, financial advisors, and financial analysts. All of these jobs require similar skills such as problem-solving, customer service, financial knowledge, and a strong attention to detail.
5-10 Compatible Job Titles:
- Customer Service Representative
- Accounting Clerk
- Loan Officer
- Financial Advisor
- Financial Analyst
- Investment Banker
- Banking Relationship Manager
- Commercial Banker
- Mortgage Broker
- Investment Associate
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