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Bank Teller Job Description

What Does a Bank Teller Do?

A bank teller is a job where individuals work as customer service representatives in a bank. They are responsible for accepting deposits, withdrawals, cashing checks, and dealing with other customer inquiries.

Bank Teller Job Description Example

The Madison Financial Group is currently seeking a bank teller to join our team. We strive to provide excellent service and create a great customer experience for all of our clients. This is an excellent opportunity for anyone looking to join a growing team in a dynamic and welcoming environment.

Duties and Responsibilities:

Process various transactions, including deposits, withdrawals, loan payments, exchange of currency and traveler’s checks
Respond to customer inquiries and complaints
Keep accurate records of customer transactions
Balance cash drawers at the end of each working period
Ensure compliance with applicable banking regulations and security measures
Perform clerical duties such as filing and data entry
Issue receipts and verify amounts
Stay up to date on the products and services available from the bank

Work Hours and Benefits:

The bank teller role is full-time and must be filled during regular business hours between 9am and 5pm Monday through Friday. This position provides competitive salaries, medical and dental benefits, paid holidays, and paid vacation time.

Qualifications:

High school diploma or equivalent
At least 1-2 years of banking experience
Ability to uphold strict confidentiality
Ability to work well in a team environment
Excellent customer service skills
Strong problem-solving and multitasking skills

Training and Education:

The successful candidate will participate in a comprehensive onboarding program to learn the products and services offered by Madison Financial Group. As needed, employees may also participate in online training and continuing education courses.

If you have the qualifications and are interested in this position, we'd love to hear from you. Please apply today!

What to Include on a Bank Teller Resume or Job Posting

Common bank teller responsibilities

Processing deposits, withdrawals, and other banking transactions accurately and efficiently.
Balancing cash drawers and verifying cash totals.
Answering customer inquiries and providing excellent customer service.
Cross-selling bank products and services.
Identifying customer needs and referring them to the appropriate bank personnel.
Maintaining confidentiality of customer information.
Adhering to bank policies and procedures.
Processing loan applications and other paperwork.
Assisting customers with online banking and other digital services.
Monitoring and reporting suspicious activity.

Qualities & traits

Excellent customer service skills: Bank tellers must be able to provide friendly, professional service to customers.
Attention to detail: Bank tellers must be able to accurately process customer transactions and pay close attention to details.
Knowledge of banking products and services: Bank tellers must be familiar with the products and services offered by their bank.
Problem-solving skills: Bank tellers must be able to quickly and accurately solve customer problems.
Interpersonal skills: Bank tellers must be able to effectively interact with customers and co-workers.
Computer skills: Bank tellers must be comfortable using computers and other banking technology.
Integrity: Bank tellers must be honest and trustworthy when dealing with customers and their money.

What a typical day looks like for a bank teller

A bank teller performs a range of duties on a daily basis that involve serving customers in person, by mail, and over the phone. Typical tasks include cashing checks and handling deposits, withdrawals, transfers and loan payments. A teller also helps customers open new accounts and handles check orders, travelers cheques, and money orders. Teller also help customers with questions, explain banking services and solve any problems they may be having. They must also give accurate change, count cash and reconcile account transactions as well as balance their own drawers. Finally, a teller needs to be vigilant when performing transactions and needs to report any suspicious or strange behaviour that they observe.

Compatible jobs and work history

A bank teller job requires customer service and cash handling experience combined with strong communication and math skills. While prior bank teller experience is often preferred, there are many roles in other industries that can prepare someone for a bank teller job. Jobs in customer service, cash handling, retail, office administration, and financial services can equip someone to provide excellent customer service, manage multiple tasks, and handle money efficiently. This list includes the following job titles that are compatible with becoming a bank teller:

Cashier
Retail Sales Associate
Office Administrator
Financial Services Representative
Bank Customer Service Representative
Bank Accounts Clerk
Bookkeeper
Accounts Receivable Clerk
Accounts Payable Clerk
Financial Analyst

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