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Help Desk Analyst Jobs in Silver Spring, MD (295)

Service Center Analyst

NuAxis Innovations
Sterling, VA

Financial Manager

Savantage Solutions
Rockville, MD
Icon: salary
$110k - $132k / year

Help Desk Analyst

CACI International
Alexandria, VA
Hospitality
Icon: salary
$86.6k - $181.8k / year

Help Desk Analyst

International Executive Service Corps
Ellicott City, MD
New
Icon: salary
$60k - $70k / year

Help Desk Analyst III

HUGONET
Arlington, VA
New

Help Desk Jr. Analyst

Cogent People
Columbia, MD
New
Dental Insurance
Vision Insurance
‌

Senior Help Desk Analyst

1872 Consulting
Fort Meade, MD
‌

Tier I Help Desk Analyst

Keen Logic
Washington, DC
401(k)
PTO
Dental Insurance
Vision Insurance
‌

Functional Business Analyst - Help Desk

CGI Technologies and Solutions
Arlington, VA
Parental Leave
Icon: salary
$51.6k - $121.1k / year
‌

Tier 1 Help Desk Analyst

Apavo
Arlington, VA
‌

Functional Business Analyst - Help Desk

CGI
Arlington, VA
‌

Tier 1 Help Desk Analyst

SecuriGence
Arlington, VA
New
Hourly
Icon: salary
$22.11 / hour
‌

Tier 1 Help Desk Analyst

NJVC
Arlington, VA
New
‌

Financial Applications Help Desk Analyst

Prominent Edge
Gaithersburg, MD
‌

Tier 2 Help Desk Analyst Jobs

Navstar
Arlington, VA
‌

Secret-Cleared IT Help Desk Analyst

CACI International
Alexandria, VA
Icon: salary
$86.6k - $181.8k / year
‌

Remote IT Help Desk Analyst & Systems Generalist

GovCIO
🌎 Remote
Remote
‌

Customer-Focused Financial Apps Help Desk Analyst

Prominent Edge
Gaithersburg, MD
‌

Night Help Desk & Desktop Support Analyst (3rd Shift)

Edgewater Federal Solutions
Washington, DC
Dental Insurance
Icon: salary
$115.6k - $121.7k / year
‌

Tier 1 Help Desk Analyst Growth & Clearance Eligible

NJVC
Arlington, VA
New
‌

Bilingual Help Desk Analyst (Spanish) Tier 1 Support

DCCA
Ellicott City, MD
New
Icon: salary
$60k - $70k / year
‌

Help Desk Analyst - Secret-Clearance IT Support Pro

CACI International
Fort Belvoir, VA
‌

Remote Help Desk Analyst - Tier 0/1 Support & PM Support

Sprezzatura
🌎 Remote
New
Remote
‌

Senior Enterprise Service Desk Lead Hybrid

CACI International
Oxon Hill, MD
Hybrid
‌

Cyber Lab IT Operations Manager (Secret Clearance)

Node.Digital
Arlington, VA
New
‌

Windows Systems Administrator

Software Technology
Washington, DC
‌

Intelligence Operations Integrator

Barbaricum
Washington, DC
New
‌

Help Desk Junior Analyst

Jobtailor
Columbia, MD
New
‌

Industrial Security Analyst & Help Desk

Thinktek
Hanover, MD
Dental Insurance
Vision Insurance
‌

IT Help Desk - Tier 1 (Federal)

Symposit
Silver Spring, MD
‌

Remote Help Desk Support / Help Desk Analyst

Ottawa
🌎 Remote
Remote
‌

Remote Help Desk Analyst

Burjline Builders
🌎 Remote
Part-Time
Remote
Dental Insurance
Vision Insurance
‌

Help Desk Support Analyst Remote

Liberty Personnel Services
🌎 Remote
Remote

Job Description

Working as a Help Desk Analyst in Silver Spring, MD

There are 295 Help Desk Analyst opportunities available in Silver Spring, MD all with unique requirements.

A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.

Help Desk Analyst jobs near Silver Spring, MD

  • Baltimore, MD
  • Arlington, VA
  • Annapolis, MD

Help Desk Analysts in Silver Spring, MD Resume Data

Average Experience for Help Desk Analysts in Silver Spring, MD

  • More than 10 years: 56%
  • 6-10 years: 32%
  • 3-5 years: 10%
  • 1-2 years: 2%
  • Less than 1 year: 1%

Educational Background for Help Desk Analysts in Silver Spring, MD

  • Bachelors: 51%
  • Masters: 20%
  • Diploma: 14%
  • Associates: 13%
  • Doctorate: 1%

Top Skill for Help Desk Analysts in Silver Spring, MD

  • Technical support: 21%
  • Customer focus & orientation: 13%
  • Basic computer skills: 12%
  • Attention to detail: 12%
  • Technical support: Customer situations: 11%
  • Work style: Reliability: 7%
  • Customer service: 7%
  • Analyzing data: 7%
  • Verbal communication: 5%
  • Spreadsheets with Microsoft Excel: 4%

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    Help Desk Analyst jobs near Silver Spring, MD

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