Help Desk Analyst Jobs in Baltimore, MD (91)
TIER III Analyst
Business Applications Analyst
Senior Operations Intelligence Analyst (Office of Telemedicine)
Help Desk Analyst Level 1
Help Desk Analyst
Help Desk Analyst
Senior Help Desk Analyst
Help Desk Jr. Analyst
Bilingual Help Desk Analyst (Spanish) Tier 1 Support
Jr. Equity Trader - TRPIM
Cyber Threat Intelligence (CTI) Analyst
Watch Officer/Systems Administrator - Panama Shift
Help Desk Junior Analyst
Industrial Security Analyst & Help Desk
WVU-Associate Systems Analyst - Clinical Help Desk
Service Desk Analyst (Hybrid)
Financial Planning Service Desk, Analyst/Associate, Global Investment Office
Financial Planning Service Desk, Analyst/Associate, Global Investment Office
Healthcare IT Service Desk Analyst (On-Site)
Application Sys Analyst III
IT Service Desk Analyst II 11a - 7p
Journeyman Management Analyst
Tech Analyst I
IT Support Technician I, II, and III (AV Support)
Supervisor, IT Service Desk
Technology Staffing Recruiting Services Account Manager - Virtual
Remote Help Desk Support / Help Desk Analyst
Help Desk Support Analyst Remote
Remote Help Desk Analyst
WVU- Systems Analyst - Clinical Help Desk
Entry Level Brokerage / Trading Operations Analysts
IT Service Desk Analyst II 11a - 7p
Help Desk Analyst Salary in Baltimore
Help Desk Analysts working in Baltimore, MD make an average annual salary of $49K and a maximum annual salary of around $75K.
Job Description
Working as a Help Desk Analyst in Baltimore, MD
There are 91 Help Desk Analyst opportunities available in Baltimore, MD all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
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Help Desk Analyst jobs near Baltimore, MD
Help Desk Analysts in Baltimore, MD Resume Data
Average Experience for Help Desk Analysts in Baltimore, MD
- More than 10 years: 58%
- 6-10 years: 30%
- 3-5 years: 11%
- 1-2 years: 1%
- Less than 1 year: 0%
Educational Background for Help Desk Analysts in Baltimore, MD
- Bachelors: 48%
- Masters: 19%
- Associates: 16%
- Diploma: 16%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Baltimore, MD
- Technical support: 23%
- Basic computer skills: 14%
- Customer focus & orientation: 12%
- Attention to detail: 11%
- Technical support: Customer situations: 11%
- Customer service: 8%
- Work style: Reliability: 7%
- Analyzing data: 6%
- Project timeline management: 5%
- Spreadsheets with Microsoft Excel: 4%
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