Service Advisor Job Description

Raleigh AutoMax, a reputable automotive dealership in Raleigh, is currently seeking a highly organized and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and ensuring a smooth and satisfactory experience. If you have excellent communication skills, a passion for customer service, and a strong automotive background, we invite you to apply for this exciting opportunity.

• Greet customers and promptly address their automotive service inquiries or concerns
• Schedule service appointments and maintain an organized and efficient service schedule
• Provide accurate and detailed explanations of recommended repairs and services, including associated costs and timeframes
• Collaborate with the service team to ensure smooth workflow and timely completion of repairs
• Keep customers informed of the progress of their vehicles and provide updates on any additional repairs or services needed
• Offer additional maintenance and service options to customers based on their vehicle's needs and manufacturer recommendations
• Provide exceptional customer service by addressing any issues or concerns promptly and professionally
• Handle customer complaints or disputes, striving for a satisfactory resolution
• Maintain accurate service records and documentation for each customer's vehicle
• Collaborate with the parts department to ensure timely availability of required parts and accessories

This is a full-time position with regular office hours, typically Monday through Friday. However, occasional evening or weekend work may be required based on customer demand. As a Service Advisor at Raleigh AutoMax, you will receive a competitive salary commensurate with experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, employee discounts, and opportunities for professional growth and advancement within our organization.

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
• Strong knowledge of automotive systems, repairs, and maintenance practices
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members
• Exceptional organizational skills and the ability to prioritize and multitask in a fast-paced environment
• Proficient computer skills and experience working with automotive service software and systems
• Detail-oriented with a strong commitment to accuracy and attention to detail
• Problem-solving abilities and the capability to handle customer concerns and complaints with empathy and professionalism
• Valid driver's license and clean driving record

A high school diploma or equivalent is required for this position. Additional training or certification in automotive service or customer service is desirable. Knowledge of automotive systems and repairs, gained through technical training programs or industry experience, is necessary to effectively communicate with customers and understand service recommendations.

If you have a passion for providing exceptional customer service and possess the necessary automotive knowledge, we invite you to apply for the Service Advisor position at Raleigh AutoMax. To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to reviewing your application and potentially welcoming you to our dynamic team.