Mail Carrier Job Description
What Does a Mail Carrier Do?
A mail carrier is a job that involves delivering mail to residences or businesses. They are responsible for sorting and delivering mail, collecting payments, and helping customers with inquiries or complaints.
Mail Carrier Job Description Example
The USPS in Topeka is looking to hire an experienced and reliable mail carrier to join their team. Our mail carriers are responsible for delivering mail to our customers throughout Topeka and the surrounding area with an emphasis on excellent customer service.
Duties and Responsibilities:
- Sort and route mail according to schedule
- Deliver items to the correct customer on assigned route
- Collect payments or signatures from customers
- Provide excellent customer service
- Ensure mail is delivered in a timely and safe manner
- Follow all relevant USPS policies and procedures
- Follow designated routes
- Communicate any delays or service disruptions to USPS staff
- Report any damaged or lost mail
Work Hours and Benefits:
The USPS in Topeka offers competitive pay and a flexible schedule. Our mail carrier position is part time and requires a commitment of at least four days a week. Benefits consist of paid time off and health insurance.
Qualifications:
- High school diploma or equivalent
- At least one year of experience in customer service or delivery
- Valid driver’s license with a clean driving record
- Ability to lift heavy items up to 50 lbs
- Excellent verbal and written communication skills
- Must be able to pass a background check
Training and Education:
The USPS in Topeka provides on-the-job training and ongoing support for our mail carriers. Candidates will receive safety training, customer service training, and mail delivery training.
If you are interested in joining our team and are looking for a rewarding and challenging opportunity, apply today!
What to Include on a Mail Carrier Resume or Job Posting
Common mail carrier responsibilities
- Delivering mail and packages to residential and commercial addresses.
- Collecting mail from post office boxes and sorting mail for delivery.
- Maintaining records of mail delivery and pickup.
- Operating a vehicle to deliver mail and packages.
- Adhering to safety regulations and procedures.
- Maintaining a clean and organized vehicle.
- Responding to customer inquiries and complaints.
- Completing paperwork related to mail delivery.
- Inspecting mail for accuracy and completeness.
- Keeping up to date with postal regulations and procedures.
Qualities & traits
- Reliability: Mail carriers must be dependable and punctual in order to ensure that mail is delivered on time.
- Physical fitness: Mail carriers must be physically fit in order to carry heavy mailbags and walk long distances.
- Attention to detail: Mail carriers must be able to accurately sort and deliver mail to the correct address.
- Customer service: Mail carriers must be friendly and professional when dealing with customers.
- Problem-solving skills: Mail carriers must be able to think quickly and come up with solutions to any issues that may arise.
- Organization: Mail carriers must be organized in order to ensure that mail is delivered in an efficient manner.
What a typical day looks like for a mail carrier
A mail carrier typically starts his/her day by arriving at the post office, sorting the mail into individual routes, and then loading it onto the mail truck. With mail in hand, the mail carrier then drives the route for the day, delivering mail to the post office boxes and residential homes along the way. As the day progresses, the mail carrier must pick up outgoing mail from customers, log any changes of address, retrieve mail from post office boxes, and remove any unwanted packages. At the end of the day, the mail carrier returns to the post office to process the mail from the route and complete paperwork.
Compatible jobs and work history
A mail carrier is a role that requires a number of specific skills and qualifications, however, many of those skills and qualifications are transferable to other occupations. Former roles in delivery, customer service, and logistics can provide the foundation for becoming a successful mail carrier. Other roles that involve interaction with the public, knowledge of local geography, and physical fitness can also be beneficial. Some of these compatible roles include:
- Delivery Driver
- Courier
- Logistics Coordinator
- Retail Sales Associate
- Auto Parts Delivery Driver
- Food Delivery Driver
- Warehouse Worker
- Customer Service Representative
- Restaurant Server
- Postal Service Clerk
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