Account Manager Job Description
What Does an Account Manager Do?
An account manager is a professional responsible for managing a company's relationships with its customers or clients. This role involves overseeing customer service, sales and marketing activities, as well as ensuring customer satisfaction and generating new business.
Account Manager Job Description Example
Baton Rouge Bankers is seeking an experienced and results-oriented Account Manager to join our team. The successful candidate will be responsible for managing the opening, maintenance, and closing of customer bank accounts, as well as providing support to customers with account problems or inquires.
Duties and Responsibilities:
- Open and manage customer bank accounts
- Provide support to customers regarding account problems
- Investigate customer inquires and submit account balance requests
- Monitor customer transactions and account activity
- Make sure customer accounts are handled efficiently and in compliance with regulations
- Issue credit, debit and ATM cards
- Monitor account changes and perform transactions as requested
- Compile periodic account statements and reports
Work Hours and Benefits:
This full-time position is Monday through Friday from 8:00am to 5:00pm with a one-hour lunch break. We offer a comprehensive benefits package, including medical, dental, 401K, paid vacation, sick time, and more.
Qualifications:
- High school diploma or equivalent required
- Previous customer service and/or banking experience preferred but not mandatory
- Outstanding interpersonal and communication skills
- Ability to be detail-oriented, organized and handle multiple tasks
- Ability to work both independently and as part of a team
- Proficient in MS Word, Excel and Outlook
Training and Education:
-On the job training in banking regulations and operations -Education in business, accounting or finance may be beneficial
If you are an experienced Account Manager and are looking to join an outstanding and friendly team, then we want to hear from you. Apply now and take the next steps towards your career success.
What to Include on an Account Manager Resume or Job Posting
Common account manager responsibilities
- Developing and maintaining relationships with clients
- Negotiating contracts and agreements
- Managing client accounts and ensuring customer satisfaction
- Analyzing customer data and trends to identify opportunities for growth
- Developing and implementing strategies to increase sales and profitability
- Coordinating with other departments to ensure customer needs are met
- Developing and executing marketing campaigns
- Monitoring and analyzing competitor activities
- Preparing and presenting reports to senior management
- Ensuring compliance with industry regulations and standards
Qualities & traits
- Communication Skills: Account managers need to be able to communicate effectively with clients and colleagues. They must be able to explain complex concepts in a clear and concise manner.
- Interpersonal Skills: Account managers need to be able to build relationships with clients and colleagues. They need to be able to listen to their clients’ needs and provide solutions.
- Problem-Solving Skills: Account managers need to be able to troubleshoot and solve problems quickly and efficiently.
- Organizational Skills: Account managers need to be able to manage multiple accounts and prioritize tasks.
- Negotiation Skills: Account managers need to be able to negotiate contracts and terms with clients.
- Leadership Skills: Account managers need to be able to lead teams and motivate them to reach goals.
- Analytical Skills: Account managers need to be able to analyze data and make informed decisions.
- Time Management Skills: Account managers need to be able to manage their time effectively and meet deadlines.
What a typical day looks like for an account manager
An account manager is responsible for developing relationships with key clients and contractors. On a day-to-day basis, they work to maintain existing relationships, provide customer service and support, understand customer needs, and identify opportunities for growth. They may be responsible for managing budgets, attending meetings, and negotiating terms with clients. They also ensure that contracts are being properly implemented and maintained. Furthermore, they track customer progress against established goals, assess customer feedback, and provide reports and updates on customer accounts.
Compatible jobs and work history
Account managers are typically the primary point of contact between an organization and its customers. This role requires an individual with excellent communication, problem-solving, and interpersonal skills. While account manager experience is an advantage, individuals with similar experience in similar roles or industries may also be suitable. Jobs titles that are compatible with becoming an account manager include: customer service representative, customer success representative, customer care representative, customer relations specialist, sales representative, sales coordinator, customer support specialist, customer success manager, technical support representative, customer service supervisor, customer service manager, customer service trainer, client services representative, and account executive.
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