Help Desk Analyst Jobs in Augusta, ME (12)
Help Desk Analyst 1
Onsite Help Desk Analyst I - Tier 1 IT Support
Advanced Specialist, Commercial Finance
Management Analyst II
Mid Analyst
Help Desk Analyst
Help Desk Analyst
HELP DESK ANALYST I
IT Service Desk Analyst Tier I
Tier 1 Service Desk Analyst
Remote Help Desk Support / Help Desk Analyst
Remote Help Desk Analyst
Help Desk Support Analyst Remote
Mortgage Wire Desk, II Analyst
Product Manager, FordPay
Job Description
Working as a Help Desk Analyst in Augusta, ME
There are 12 Help Desk Analyst opportunities available in Augusta, ME all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
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Help Desk Analyst jobs near Augusta, ME
Help Desk Analysts in Augusta, ME Resume Data
Average Experience for Help Desk Analysts in Augusta, ME
- More than 10 years: 63%
- 6-10 years: 37%
Educational Background for Help Desk Analysts in Augusta, ME
- Bachelors: 50%
- Associates: 23%
- Diploma: 17%
- Masters: 10%
Top Skill for Help Desk Analysts in Augusta, ME
- Technical support: 19%
- Basic computer skills: 15%
- Technical support: Customer situations: 12%
- Customer focus & orientation: 12%
- Attention to detail: 12%
- Logic & critical thinking: 8%
- Customer service: 8%
- Work style: Conscientiousness: 8%
- Principles of accounting: 4%
- Business analyst: 4%
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